Turk Telekom

Churn Dashboard

  • ui
  • ux
  • workshop
  • research
  • telco

TurkTelekom started as a landline supplier in Turkey. Later they’ve acquired two companies which they were supplying GSM and Internet Services as well. Recently they’ve merged all other companies under TurkTelekom parting away from House of Brands to Branded house. It also means combining their management boards too. Every service provided served through diverse environments; their churn data values were different. Even though the data provided were different, they didn’t mean irrelevant. We were assigned to create a dashboard to merge all those KPI and translate them into meaningful views for both relevant and other members of the board. Also, as in the future, Turk Telekom was planning to bring more members to board the dashboard should have been customisable for the future seats.

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